Last updated: July 2025

We are committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR) and relevant Irish and UK data protection laws.

This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.

1. Who We Are

• Home Surveyors Ireland

• Property Inspection & Snagging Services

• Email: info@homesurveyors.ie

• Phone: +353 86 394 1945

We operate across Ireland and Northern Ireland providing independent pre-purchase inspections.

2. What Personal Data We Collect
We may collect the following personal data when you contact us or use our services:

• Full name

• Email address

• Phone number

• Property address

• Preferred inspection date/time

• Notes or comments provided via forms or email

• IP address and browser details (via cookies)

3. How We Use Your Information
We use your personal data to:

• Respond to enquiries

• Arrange and carry out property inspections

• Deliver your inspection report

• Provide customer support and follow-up

• Improve our services and user experience

• Comply with legal obligations (e.g. invoicing or insurance)

4. Legal Bases for Processing
We process your data under the following lawful bases:

• Contractual necessity – to deliver the service you requested

• Legitimate interest – to improve our services and communicate with clients

• Legal obligation – for accounting, taxation, or insurance purposes

• Consent – for optional marketing communications (you can opt out at any time)

5. Who We Share Your Data With
We do not sell or rent your data. We may share your information with:

• Our inspection staff or contractors (only if necessary for your service)

• Hosting/email providers who help run our website and services

• Insurance or legal professionals (only if required to defend claims)

All third parties are GDPR-compliant and contractually obliged to protect your data.

6. Data Retention
We retain your personal data for:

• Up to 7 years for legal/insurance records

• Shorter periods for enquiries where no service is booked (up to 12 months)

• Indefinitely for anonymised data used in internal reporting or quality improvement

7. Your Data Protection Rights
You have the right to:

• Access a copy of your personal data

• Request correction of inaccurate data

• Request deletion (in certain circumstances)

• Object to processing or withdraw consent

• Lodge a complaint with the Data Protection Commission (Ireland) or ICO (UK)

To exercise any of these rights, contact us at info@homesurveyors.ie.

8. Cookies
We may use cookies for basic site functionality, traffic analytics, or remembering your preferences.
You can manage cookie preferences through your browser or when prompted on our site.

9. Data Security
We take appropriate measures to secure your data including encryption, secure servers, password protection, and limited access only to staff who need it.

10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted here with a revised date.
 
Questions?
Please contact us at info@homesurveyors.ie for more information or to make a data request.